Mobile Self Service
Lycamobile is a Mobile virtual network operator (MVNO) offering pay-as-you-go mobile telephony services globally in more than 20 countries. With over 14 million pay-as-you-go customers, Lycamobile sought to improve customer experience and drive self-service by offering a full capability mobile app that would allow its users to manage their accounts, top-up their credit, change preferences and leverage Internet telephony. While giving customers the power to manage their accounts on the go, the app would provide a way to reduce the load of incoming calls into Lycamobiles customer services teams. PopcornApps built the customer-facing mobile app for Lycamobile that provided their customers with a whole new self-service capability and implemented a VoIP solution for Internet calling.