Travel & Transportation

Meet the needs of thesavvy traveller


Travel providers today have to maintain a fine balance with travel agents, aggregators, and distributors who are important channels for generating business. The travel experience however is still the overarching responsibility of the travel provider – the airline, hotel, rental car company, or train operator etc.
Travel & Transportation

Meet the needs of thesavvy traveller


Travel providers today have to maintain a fine balance with travel agents, aggregators, and distributors who are important channels for generating business. The travel experience however is still the overarching responsibility of the travel provider – the airline, hotel, rental car company, or train operator etc.
360° view

Travelers expect a seamless experience at every stage of traveling.


Right from searching & booking, pre-travel and post-travel experience. Receiving real-time updates on their journey is a basic expectation and there can be an extensive amount of sophistication that can be made available to the traveller experience – Concierge services, seamless integration to 3rd party services, partner providers can truly provide a differentiated experience to your most loyal customers. Building customer loyalty automatically provides a competitive advantage.

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Marketing, Sales, and Customer Service

    Improve your lead-to-customer process, quality of customer service operations, and create an omnichannel presence across web, social media, mobile, and call centres. Manage seamless interactions with your customers and facilitate better communication with them.

    Suitable for: Airlines, Railways, Hotels
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Disruption Management

    It is a given that travel disruptions happen and are sometimes outside of the providers’ control. It is the treatment during disruption that can truly make or break a customer relationship. A modern disruption management system can create ticket cases to automatically rebook travel for impacted customers in an order of priority defined by the provider. Such a system can alleviate long lines and frustration for customers. Prioritize specific cases such as frequent flyers and senior citizens and book them on another airline or alternate transportation if available.

    Suitable for: Airlines, Railways, Hotels, Travel agents, aggregators, distributors
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Global Distribution Systems (GDS) Integration

    Build a deep connection with your partners such as travel agents, aggregators, and distributors through efficient GDS management. GDS will give your partners a real-time view of your inventory. So, both you and your partners can offer unmatched, transparent experiences for your customers.

    Suitable for: Travel agents, aggregators, distributors
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360-degree Customer View

    Get a comprehensive, real-time view of your customer’s profile on a single platform. A 360-degree view will give you complete information such as the customer’s name, age, location, reservations, flight details, and loyalty tier. It will help you to personalize the customer’s experience and build brand loyalty.

    Suitable for: Airlines, Railways
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Comprehensive Analytics

    Get real-time data about your customers’ behaviors, their traveling habits, and other information to tailor their experiences based on their preferences.

    Suitable for: Airlines, Railways

Campaign Management

    Reach where your customers are through effective campaign management. Leverage the power of modern platforms such as Facebook messengers, Instant messengers such as Skype to send rich messages to customers, expand your reach, and improve customer engagement.

    Suitable for: Airlines, Railways, Hotels
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Loyalty Integration

    Increase your brand value by creating rule-based, targeted loyalty programs and improve customer loyalty through increased customer engagement. Use loyalty integration to offer specialized value-add services such as seat upgrades, reactivation of reward miles, and personalized experiences to make your customers feel special and significant.

    Suitable for: Airlines, Railways
360° view
Products
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Airline CRM

    Gain 360-degree insights about your customers and provide end-to-end, tailor-made services to customers by using a single touchpoint.

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Airline Bot

    Enhance your customer engagement, reduce app fatigue, and provide real-time multi-lingual support to your customers.

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Railbot

    Integrate rail-bots with your platform to provide real-time daily commute updates and resolve real-time queries of your customers through messenger.

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Hotel Bot

    Provide real-time updates about room availability, pricing, and other customer queries to guide customers to book a room.



January 28, 2021

How Technology Can Accelerate the End of COVID-19 By Enabling Faster and More Efficient Vaccination

The world relied on technology ranging from analytics to artificial intelligence in the discovery of potential vaccines as well as for monitoring and managing the pandemic situation. The next step of vaccine management will see technology taking the driver’s seat as well. Here is how technology can enable better vaccine management and faster vaccine administration.
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Digital Transformation Trends for Retail In 2021

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December 17, 2020

Care Delivery in The Post Pandemic World – What Hospitals Must Be Prepared For?

2020 was an eye-opener for hospitals and caregivers about the need to have a digitally-enabled care facility for patients. What does 2021 have in store? What are the digital trends that healthcare providers and hospitals need to observe and adapt to sustain in the post-pandemic world?
March 26, 2020

PopcornApps Named an Industry Leader on Clutch

We've once again been recognized by Clutch as a top firm and industry leader and one of the top 5 CRM consultants in 2020. Clutch is a ratings and reviews research firm for business service providers.
May 13, 2019

PopcornApps Recognized as a Leader by Clutch

We are proud to announce that we are featured as one of the top CRM consultants and app developers by Clutch, a top ratings and reviews research firm.
December 14, 2016

The smartphone death march – Part I

The current smartphone battles are leading to a dead end or at least a major intersection – one where innovation takes a pause and waits for the ‘experience’ to catch up with all the firepower the hardware offers.
December 14, 2016

The smartphone death march – Part II

“Can the smartphone in its future form be the one and only device you might need for both work and play? In other words, can a laptop/PC/Mac workspace be brought to the mobile in a seamless manner?”
October 13, 2016

QSR industry turning to Technology to deal with CA $15 minimum wage hike

Quick Service Restaurants (QSRs) are now turning to technology to see how they can reduce their labor costs, cut down on long customer wait time, and help improve their bottomline numbers.
September 12, 2016

Enterprise Mobility – Embrace it or lose out!

Employees have embraced the use of a smartphone for just about everything they do in their day to day life. Don’t lose out on the ultimate workplace productivity tool – your employees’ smartphones.
May 20, 2016

Where is Microsoft going with mobility?

Microsoft aims to change the compute paradigm completely by using one device for a multitude of functions.
February 3, 2016

Don’t reach out for your wallet – How mobile has forever changed the way we spend our money

It’s just a matter of time before mobile payment gains traction with all brick and mortar stores; and mobile payment options see mainstream adoption. This adoption will be driven by demand from the consumers.
November 26, 2015

Enterprise mobility: What would you spend to prove viability?

Technology evolution in the mobility space is happening at an unprecedented pace. An enterprise embracing the mobile channel as a core mode of engagement for its customers, employees and partners will realize these benefits effectively.
September 4, 2015

SmartMOBILE for Utilities: An industry template for Electric, Gas and Water Utilities

We are proud to introduce our smartMOBILE for Utilities solution. This solution provides 3 layers for a mobile application (Functional, Integration and Data), which work to deliver a comprehensive set of functionality to the customers’ smartphones.
September 4, 2015

Desperate for differentiation

It's important to differentiate and highlight how your product, service or solution is better (or different) than your competition.In the fiercely competitive and fast moving world of Telecom, the differentiation between players is fast eroding.
September 4, 2015

Who needs the Web? Enable your enterprise on mobile

Over the next several years, mobility will change drastically – the technology evolution in smart devices, the growth of tablets and increased affordability will allow user adoption of smart devices to exceed feature phones globally.
September 4, 2015

Mobile OS Platforms rule – Apps must allow deeper OS Integration

OS platforms will continue to become more real time and integrated to provide everyday features for users.
September 4, 2015

Enterprise Mobility: The Whole 9 Yards

Deploying enterprise process(es) on a secure and reliable mobile channel accessible to employees, customers and/or partners, enabled through a app or browser without the need for the user to use anything else but their smartphone or a tablet device.
September 4, 2014

Automation of Mobile Testing – Innovation or a necessity?

We built a solution that will drive adoption of the mobile app, thereby allowing Utility companies to gain a better handle on usage patterns, generate customer and regional usage profile, and ultimately offer valuable input into generation.
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