360° view
The retail industry has changed radically in recent years.
Customers use more than one touchpoint to interact with brands. They research the products, compare prices, and make informed purchase decisions. At the same time, they also value a more personalized experience across their journey. A fragmented experience invariably leads to dissatisfaction and increases customer churn. It’s time to reimagine the retail experiences and create a synchronized shopping experience to acquire, engage, and retain customers across all channels.
Marketing, Sales, and Customer Service
Maximize the conversions and manage new leads and opportunities by streamlining the processes. Leverage marketing automation to reach out to more customers and manage the marketing campaigns more efficiently.
Suitable for: Consumer goods, Electronics, Retailers
Assisted online shopping via Live Video, Chat, and Dark Stores
Bridge the digital to in-store journeys, Humanize your brand with options such as video assistance to customers who want to purchase products online but want to see the product in more detail. Help them make informed purchase decisions and complete their eCommerce journey without any hassles.
Suitable for: Consumer goods, Electronics, Retailers
eCommerce and product catalog integration
Streamline the online shopping experience Reduce the disconnect that the customers experience while shopping online and guide them in their buying journey by enhancing product catalog integration to provide related products, recommended accessories, and pricing tiers to help them make the right purchase decisions.
Suitable for: Consumer goods, Electronics, Retailers
Up-sell and Cross-sell Products
Reduce cart abandonment and enable the customers to move ahead in their buying journey by upselling or cross-selling products to them. Integrate innovative solutions like live video calls in the eCommerce website to help customers choose a relevant product based on their needs and expectations.
Suitable for: Consumer goods, Electronics, Retailers
Optimize Order Management and Return, Merchandize, Authorization (RMA
Automate the end-to-end order management process to provide a hassle-free ordering experience to customers and maintain transparency on the order’s status. Build customer loyalty by establishing smooth warranty management, refund, and exchange process using RMA.
Suitable for: Consumer goods, Electronics, Retailers
Leverage Analytics
Use powerful business intelligence (BI) tools to extract actionable insights from real-time data gathered about the customer’s preferences. Better understand their needs and enrich their experiences. Get a 360-degree view of the customers to optimize your business functions and increase efficiency.
Suitable for: Consumer goods, Electronics, Retailers
Prevent Churn
Prevent customer churn by integrating the best offline and online channels to create a synchronized shopping experience for customers. Allow users to set reminders while browsing for products online and notify them when they are close to the brick-and-mortar retail shop to allow them to touch and feel the product before buying. Eliminate the barriers through live experiences, especially for big-ticket products.
Suitable for: Consumer goods, Electronics, Retailers
New Customer Acquisition
Create relevant marketing campaigns to reach out to new customers across different channels. Take them further through the customer journey with a smooth onboarding process and successful first order fulfilment using AI and analytics.
Suitable for: Consumer goods, Electronics, Retailers
Consumer Goods
Customers begin their shopping journey online. They carefully consider different options before buying. Help customers navigate through their buying journey with the help of live assistance and related product recommendations.
Consumer Electronics
Customers prefer to touch and feel high-ticket products before purchasing. Create a synchronized shopping experience across channels to help customers make an informed purchase decision and reduce cart abandonment.
Any Retail
Reimagine the retail experience to meet the expectations of the customers. Build a frictionless experience at every stage – right from customer acquisition to managing orders and replacing or exchanging products to build customer loyalty.
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