Hi-Tech & Telecom

Future-proof your business with modern solutions

Keep pace with the rapid high-tech and telecom industry changes with modernized systems and agile processes that can respond quickly to evolving trends and customer needs.
Hi-Tech & Telecom

Future-proof your business with modern solutions

Keep pace with the rapid high-tech and telecom industry changes with modernized systems and agile processes that can respond quickly to evolving trends and customer needs.
360° view

Future-proof your business with modern solutions

Replace your organization's legacy systems and processes with modern, digital systems and processes to promote innovation, respond faster to market trends, and thrive in a hyper-competitive market.


Enhance Market, Sales, and Customer Service

    Transform the existing marketing, sales, and customer service systems to reduce manual work and improve efficiency. Empower your marketing, sales, and customer service teams to reach out to new customers, target more accurately, and improve conversion rates.

    Suitable for: Chip Manufacturers and Telecom

Get 360-degree Customer View

    Get a 360-degree view of your customers by integrating the internal and external systems. Get deep insights about the customers through a single platform and leverage it to provide a seamless customer experience across all channels.

    Suitable for: Chip Manufacturers and Telecom

Keep Product Catalog and Pricing Up-to-date

    Integrate the product catalog with product master, customer master, etc., to manage complex sales processes and optimize the quote-to-order process.

    Suitable for: Chip Manufacturers and Telecom

Enhance Quote to Order

    Convert a quote into order by simplifying and automating the quote generation, contract negotiation, and order management process.

    Suitable for: Chip Manufacturers and Telecom

Transform Customer Service, Support, Entitlements

    Reimagine and modernize your contact center to provide seamless customer support across different touchpoints, such as live chat, emails, multilingual call support, etc. Build a comprehensive online knowledge base and provide access to both the agents and customers. Leverage cloud-based services to streamline the authoring, management, and delivery of content across all platforms and channels.

    Suitable for: Chip Manufacturers and Telecom

Seamlessly Manage Warranty, RMA, and Reverse Logistics

    Simplify the backend systems to streamline the warranty management process. Whether it’s a simple replacement or a complex case such as B2B entitlement, warranty management can help your agents validate the claims and their eligibility and delegate them to the right agent for RMA management. Improve data accuracy by 20% by transitioning from the swivel chair approach of tracking warranty claims in three disparate applications to viewing them in a single window.

    Suitable for: Chip Manufacturers and Telecom

Leverage Analytics for Fraud Detection

    Reduce the instances of fraud by detecting them early on with the help of AI-based analytics tools such as Salesforce’s Einstein.

    Suitable for: Chip Manufacturers and Telecom

Prevent Customer Churn

    Prevent customer churn by providing them with an engaging and consistent experience throughout the customer journey. Empower your agents with the full view of your customer’s information through CRM and other internal systems, so that they can address the customer’s queries more effectively. Strengthen your omnichannel capabilities and be present 24/7 across all touchpoints to enhance customer’s experience.

    Suitable for: Chip Manufacturers and Telecom

Make New Customer Acquisition Easier

    Take the prospect from the journey of expressing interest in a product on your website to becoming a customer. Assign the lead to the correct territory to convert them into an opportunity and eventually a quote seamlessly.

Telecom Operators

    Transform the image of the telecom industry by building customer-centric processes and omnichannel capabilities to delight the customers. Leverage intelligent data collected from a unified system to predict customers' behavior and recommend solutions accordingly.


Chip Manufacturers

    Modernize the legacy systems and processes used for several years and retire certain processes to build a future-ready, innovative organization. Automate the processes such as case management, knowledge base updates, lead management, etc., to improve agent productivity and reduce errors in the processes.

January 28, 2021

How Technology Can Accelerate the End of COVID-19 By Enabling Faster and More Efficient Vaccination

The world relied on technology ranging from analytics to artificial intelligence in the discovery of potential vaccines as well as for monitoring and managing the pandemic situation. The next step of vaccine management will see technology taking the driver’s seat as well. Here is how technology can enable better vaccine management and faster vaccine administration.
January 2, 2021

Digital Transformation Trends for Retail In 2021

While online commerce has been one of the most prolific digital trends that have gripped retail, it is not enough for retailers to succeed in the digital era. Let’s explore the host of digital innovations that could help retailers digitally transform themselves and create a competitive advantage.
December 17, 2020

Care Delivery in The Post Pandemic World – What Hospitals Must Be Prepared For?

2020 was an eye-opener for hospitals and caregivers about the need to have a digitally-enabled care facility for patients. What does 2021 have in store? What are the digital trends that healthcare providers and hospitals need to observe and adapt to sustain in the post-pandemic world?
March 26, 2020

PopcornApps Named an Industry Leader on Clutch

We've once again been recognized by Clutch as a top firm and industry leader and one of the top 5 CRM consultants in 2020. Clutch is a ratings and reviews research firm for business service providers.
May 13, 2019

PopcornApps Recognized as a Leader by Clutch

We are proud to announce that we are featured as one of the top CRM consultants and app developers by Clutch, a top ratings and reviews research firm.
December 14, 2016

The smartphone death march – Part I

The current smartphone battles are leading to a dead end or at least a major intersection – one where innovation takes a pause and waits for the ‘experience’ to catch up with all the firepower the hardware offers.
December 14, 2016

The smartphone death march – Part II

“Can the smartphone in its future form be the one and only device you might need for both work and play? In other words, can a laptop/PC/Mac workspace be brought to the mobile in a seamless manner?”
October 13, 2016

QSR industry turning to Technology to deal with CA $15 minimum wage hike

Quick Service Restaurants (QSRs) are now turning to technology to see how they can reduce their labor costs, cut down on long customer wait time, and help improve their bottomline numbers.
September 12, 2016

Enterprise Mobility – Embrace it or lose out!

Employees have embraced the use of a smartphone for just about everything they do in their day to day life. Don’t lose out on the ultimate workplace productivity tool – your employees’ smartphones.
May 20, 2016

Where is Microsoft going with mobility?

Microsoft aims to change the compute paradigm completely by using one device for a multitude of functions.
February 3, 2016

Don’t reach out for your wallet – How mobile has forever changed the way we spend our money

It’s just a matter of time before mobile payment gains traction with all brick and mortar stores; and mobile payment options see mainstream adoption. This adoption will be driven by demand from the consumers.
November 26, 2015

Enterprise mobility: What would you spend to prove viability?

Technology evolution in the mobility space is happening at an unprecedented pace. An enterprise embracing the mobile channel as a core mode of engagement for its customers, employees and partners will realize these benefits effectively.
September 4, 2015

SmartMOBILE for Utilities: An industry template for Electric, Gas and Water Utilities

We are proud to introduce our smartMOBILE for Utilities solution. This solution provides 3 layers for a mobile application (Functional, Integration and Data), which work to deliver a comprehensive set of functionality to the customers’ smartphones.
September 4, 2015

Desperate for differentiation

It's important to differentiate and highlight how your product, service or solution is better (or different) than your competition.In the fiercely competitive and fast moving world of Telecom, the differentiation between players is fast eroding.
September 4, 2015

Who needs the Web? Enable your enterprise on mobile

Over the next several years, mobility will change drastically – the technology evolution in smart devices, the growth of tablets and increased affordability will allow user adoption of smart devices to exceed feature phones globally.
September 4, 2015

Mobile OS Platforms rule – Apps must allow deeper OS Integration

OS platforms will continue to become more real time and integrated to provide everyday features for users.
September 4, 2015

Enterprise Mobility: The Whole 9 Yards

Deploying enterprise process(es) on a secure and reliable mobile channel accessible to employees, customers and/or partners, enabled through a app or browser without the need for the user to use anything else but their smartphone or a tablet device.
September 4, 2014

Automation of Mobile Testing – Innovation or a necessity?

We built a solution that will drive adoption of the mobile app, thereby allowing Utility companies to gain a better handle on usage patterns, generate customer and regional usage profile, and ultimately offer valuable input into generation.
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