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Conversational AI

Honed

for Enterprise


With our expertise in AI and Enterprise, boost productivity with lower call volume for customer service agents, decreased cost, and advanced enterprise support.
Conversational AI

Honed

for Enterprise


With our expertise in AI and Enterprise, boost productivity with lower call volume for customer service agents, decreased cost, and advanced enterprise support.
Free up your agents for more complex tasks

Reduce cost of customer service and increase CSAT.



Field basic queries, decrease call volume, manage cases much faster, provide enhanced customer support and enable employee self-service.


Features

Optimize Resources and Maximize Productivity.


With the support of intelligent, advanced AI, resolve common issues, field basic customer queries quickly and easily, and avoid overwhelming your customer service agents with mundane problems. Instead, free up their valuable time for more complex work.

Customer Support

Self Service (Case/Service Request, Status, RMA) and warranty status based on product ID available 24X7.

Integration to Salesforce

Seamless integration to Salesforce.com and multiple other backend systems

Sales

Information readily available on Product, Pricing, Plans & Features for the Customer-facing or Agent-facing bot.

Call Center

Case Creation & Escalation, Bot to Human seamless transfer on specific channels works like a breeze.

Any CRM/Ticket system

Case management, escalation, adding notes, search via filters and dynamic sorting, notifications on active cases

Priorities Task List

Setting priorities for Customer Service Representatives and Sales personnel is now a message away.

Featured Case Study


Journey planning with bots

Engaging and personalized travel experiences through messaging platforms for the millions who use the Indian Railways at an affordable cost.


Read more on our case study
Get in touch

To discover an honest, personal and effective approach to making things happen.

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