Modern business challenges need next-gen solutions.
For a long time, enterprises have been using legacy customer relationship management (CRM) tools to manage customer relationships. These tools were not made for today’s times. Today, the business landscape and customer demands have changed. That’s why enterprises can no longer work in silos or use legacy CRM tools for building customer relationships. They need a CRM that’s more relevant to current times and improves the user’s productivity.
Take Salesforce Classic, for instance. Enterprises have used it for a long time. However, Salesforce has stopped developing it and adding new features to it. It launched a new version of the CRM called Salesforce Lightning.
Salesforce Lightning is the next-gen CRM of Salesforce that promises to deliver a re-imagined experience to users.
Salesforce lightning clearly has more advantages than Salesforce Classic. It is more user-friendly, has in-built analytics, and has better built-in security. However, sometimes enterprises face challenges in migration.
Here are a few steps they can follow to complete the migration successfully.
Salesforce has divided the migration process into three phases.
Considering that Salesforce Lightning is a new interface, there will be some gaps as compared to Salesforce Classic. Enterprises have the option to switch back to Classic if they want. However, given the advanced features of the Lightning tool, we would recommend enterprises to switch over. The migration process may not be as straightforward as it seems, as it is not a one-size-fits-all process. However, with the right partnerships and correct guidance, enterprises can save themselves from the headache of transition and enjoy the seamless experience of Salesforce Lightning.
At PopcornApps, we help enterprises with end-to-end Salesforce transformations and in building enterprise CRMs and purpose-built apps.