Airline Travel Management

Demystified by A.I.

Our Conversational A.I. Solutions and ready-made Templates for the Airline Industry

Powered by:

Microsoft Bot Framework

Engage with all your customers

the highest tier frequent flyers or the ‘deal-seeking’ infrequent travelers
  • Handle pre & post booking scenarios
  • PNR management
  • Check in & boarding pass
  • FAQs

Launch instantly on

  • Web chat

  • Mobile App

  • Messenger

  • Skype

Features that rival a mobile app

Flight Booking

Schedules, Fares, Deals and purchase

Check in

Check-in, seat selection and boarding pass


Notifications for check-in, changes (Status, gate etc.)

Other features

Manage booking

Airline information

Passenger information

A variety of

deployment channels

  • Web chat

  • Mobile App

  • Messenger

  • Skype

  • Cortana

  • Kik Messenger

Extend to

Enterprise functions

Customer Support

Customer facing features

  • Baggage Allowance
  • Tracking
  • Insurance
  • Special assistance
  • Aircraft Fleet
  • Ticket offices
  • Routes (Domestic & International)
  • In-flight magazine e-copy
  • In-flight entertainment & Menu
  • Reservation and PNR management
  • E-Ticket Receipt
  • Changes and Cancellation policies
  • Tax invoice
  • Member account service
  • Request missing miles
  • Reactivate and Redeem miles
  • Frequent Flyer tiers
  • Award mileage requirements
  • Salesforce
  • Microsoft Dynamics
  • Bespoke CRM and Custom Apps

Enterprise Operations

Employee facing features

Airport agents (floating agents) get notified with information on flights connections, rebooking and relevant passenger data to proactively manage disruptions and alleviate long lines at ticket counters

Gate agents can swiftly respond to customer demands when they're asked for seat assignments, baggage checkin queries and boarding assistance at the gate.

Premium Services staff get notified of connecting Frequent Flyers in case of delayed flights to make their connections or provide alternate arrangements

Notifications and confirmation from on-call staff in case additional staff is required due to weather or other disruptions. Live polling support available for shift bidding

Ground baggage staff can get notifications to track delayed or misrouted baggage and interact to provide accurate information to customers

Get in touch to know more

how our chatbot can help your business.
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